OVER 5000 Frame Protectors Delivered | 4.6/⭐️⭐️⭐️⭐️⭐️ | Made in Finland 🇫🇮
SHIELD YOUR SWING WITH A CUSTOM BLING

Terms of service

Shipping Costs:

  • Mail Shipping (no tracking): €4.90
  • Mail Shipping (with tracking): €14.90

Free shipping on orders over €79! Delivery will be made by Posti directly to your home mailbox or slot.

  • Delivery Time to Finland: 2-3 business days.
  • Delivery Time to Europe: 8-14 business days.

The delivery time for customized protectors is approximately 10-15 business days.

Payment and Payment Options:

Payment for products at Padelnation.fi online store is secure, fast, and easy. We do not store any payment information; instead, you enter all credit card or online banking payment details directly on the bank or payment service provider's site. We use encrypted SSL connections for data communications. We offer reliable and diverse payment options, from which you can choose the most suitable for you:

  • Pay Now or Later: Klarna
  • Mobile Payment Methods: MobilePay, Pivo, Siirto, ApplePay
  • Card Payment Methods: Visa, Visa Electron, MasterCard
  • Online Banking: OP, Nordea, Danske Bank, S-Pankki, POP Pankki, Säästöpankki, Oma SP, Ålandsbanken, Handelsbanken, Aktia

Payment Service Provider:

The payment processing service is provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and financial institutions. Paytrail Oyj appears as the payee on bank statements or card statements and transfers the payment to the merchant. Paytrail Oyj has a payment institution license. For complaints, please contact the product supplier first.

Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
paytrail.com/kuluttaja/tietoa-maksamisesta

Klarna payment terms can be found by clicking HERE.

Exchange and Return:

Can products be exchanged or returned?

Yes, you have a statutory 14-day right of return from the date you receive the product. Additionally, Padelnation offers an extended satisfaction guarantee of 30 days. If you are not satisfied with the product, you have the right to return it within 30 days of receiving it. However, products cannot be exchanged as they are made according to your instructions.

If you find yourself unsatisfied with the product, you will receive a refund once you return the product to us. Return shipping costs are the responsibility of the customer. When returning an order, please include your name, contact details, and bank account number for the refund.

We will refund the amount paid for the order promptly in accordance with consumer protection law. Always contact customer service before returning a product.

What should I do if I received the wrong product?

This is very rare but can occasionally happen due to human error, as products are handmade. If this occurs, please email our customer service. We will send you the correct products and compensate for any inconvenience caused.

Return Address:

Padelnation Oy
Jukolantie 16, nro 4
90410 Oulu
FINLAND

Please contact our customer service at info@padelnation.fi before returning products.

 

Order and Payment Confirmation:

After a successful order, a confirmation email will be sent to you, so please provide your email address when placing the order. The order confirmation will also confirm the payment method used.

If, for any unexpected reason, we are unable to confirm your order, we will inform you by email as soon as possible.

General Information:

The online store is managed by Padelnation Oy, a Finnish company with the business ID: 3359573-3. The company's address is: Jukolantie 16, No. 4, 90410 Oulu Finland

The online store sells products to businesses and adult individuals in Finland and Europe. These delivery terms apply to ordering products from our online store and similar deliveries. If you are under 18, please ask for parental permission before making a purchase.

These delivery terms are effective from October 1, 2022. We may change the delivery terms unilaterally from time to time, so please review our terms each time before ordering products from our online store.

Products and Prices:

The features and prices of the products in the online store are presented in each product description. We reserve the right to change prices and shipping costs, so please check the prices in the shopping cart before confirming your order. Product prices include 24% VAT, and from September 1, 2024, 25.5% VAT, which will be reflected in the shopping cart and order confirmation.


Ordering and Agreement:

You can order products from the online store by first adding them to your shopping cart. After adding the desired products to your cart, proceed to the order confirmation step. The order is confirmed by paying for the contents of the shopping cart through the payment service. By ordering from our online store, you are expected to have read and agreed to the current delivery terms. You understand that your accepted and confirmed order, except as later mentioned regarding the right of cancellation, is binding and forms a contract between us under these delivery terms.